User Guide

About credit card payment

[Types of credit cards that can be used]

Visa, Mastercard, JCB, American Express

Our website uses a security system called SSL.
All of your sensitive credit card information is encrypted and transmitted.

【Note】

• The card amount will be deducted on the date specified by each credit card company.

• Please note that the order date and payment date are not necessarily the same day.

• Some prepaid cards with credit functions may not be able to be used for payment or registration. Please note.

About bank transfer

【Account information】

Bank: Mitsubishi UFJ Bank

Branch: Hibiya Branch (store number 330)

Account number: Ordinary 0079525

Account name: Ka) Yamadashi Yuori Makura Kenkyujiyo

• Please note that the transfer fee will be borne by the customer.

• If payment is not confirmed within 14 days of placing your order, we will cancel your order.

• Please check the website of your financial institution in advance for the handling hours of the transfer.

• If you are unable to make a transfer at a bank counter, such as during holidays, please transfer via ATM or online banking.

• Please pay from the account in the name of the orderer. If you pay in a name other than the orderer, we may not be able to confirm your payment.

others

Amazon Pay, Google Pay, Apple Pay

You can use the address and credit card information registered with your service.

Delivery date/Delivery date

Regarding delivery

We ship by courier (Sagawa Express or Japan Post). You can not specify the delivery company.

Once your package has been shipped, we will notify you of your package number via email.
Based on this information, you can check the delivery status and change delivery specifications etc. using the "Package Inquiry Service".

→Click here for Sagawa Express luggage inquiry service

→Click here for Japan Post's mail tracking service

About delivery date

Your ordered product will normally be shipped on the next business day after your order is confirmed.

Regular holidays are Thursdays, Sundays, and public holidays, and orders placed the day before those days will be shipped the next business day after the regular holiday.

Orders placed before 11:00 a.m. on business days will be processed as orders from the previous day, so orders placed before 11:00 a.m. will be shipped the same day.

• Arrived the next day

• Miyagi, Yamagata, Fukushima, Niigata, Nagano, Yamanashi, Tokyo, Kanagawa, Saitama, Chiba, Ibaraki, Tochigi, Gunma, Toyama, Ishikawa, Fukui, Aichi , Gifu prefecture, Shizuoka prefecture, Mie prefecture, Osaka prefecture, Kyoto prefecture, Shiga prefecture, Nara prefecture

• Other areas will be delivered the next day, and some exception areas such as remote islands will be delivered later.

Please note that the "Orthopedic Futon" and " Orthopedic Futon" products will be delivered by Maruhachi Mawata, a joint development company, so it will take about a week from the time you place your order until it is shipped.

*If paying by bank transfer, the order date will be the day we confirm the transfer at our store.

About delivery time specification

If you would like to specify the arrival date, please enter it in the "Notes" section of the order confirmation when placing your order. If you leave it blank, it will be delivered as soon as possible.

Regarding the delivery date, based on the business calendar at the bottom of the page, the delivery date is 2 days after the next business day of the order date, and 7 days after the next business day for "Orthopedic Futon" and " Orthopedic Futon" products. Thank you.

Please select your desired delivery time from the options below.

• in the morning

• 14:00-16:00

• 16:00-18:00

• 18:00-21:00

Delivery dates and times may not be as requested by the customer due to weather, traffic conditions, or other circumstances.

About purchase statement

A purchase statement containing the amount will not be included with the delivered product.
Please be forewarned.

Please check the order confirmation email sent from our company and the accompanying receipt as the delivery note.

About returns

We cannot offer refunds or exchanges due to customer convenience. Please be aware of this before purchasing.

When the product arrives, please first check that there are no defects in the product and that it matches what you ordered. Please return the product within 20 days after receiving the product. If you find that there is a problem with the product you received, or that you received a product that is different from what you ordered, please contact us as soon as possible by email (shohin@makura.co.jp) or phone (042-776). -2025), please contact us from the contact page .

Regarding any defects, we will check the points you have pointed out and address them as soon as possible.

About return guarantee service

Our shop offers a 30-day money back guarantee service for some of the products listed below.

• orthopedic pillow doctor's pillow

• Orthopedic pillow doctor's pillow wide

• waterproof orthopedic pillow doctor's pillow

• Waterproof Orthopedic Pillow Doctor's Pillow Wide

• Deodorant orthopedic pillow doctor's pillow

• Deodorant orthopedic pillow doctor's pillow wide

• Neck pillow (with special cover)

• Lumbar pillow (with special cover)>

• Lumbar pillow (body only)

• below knee pillow

You can request a 30-day return guarantee for this product for any reason, even after you use it. Please feel free to contact us anytime.

Please see the page below for details.

• Orthopedic Pillow Doctor's Pillow Money Back Guarantee Service

• Neck pillow, waist pillow, knee pillow money back guarantee service

About refunds

For credit cards

Depending on your card closing date, the amount charged at the time of your order may be debited once and then refunded the following month.

Please contact your credit card company for details.

For bank transfer

Please note that if the refund is made by bank transfer, the transfer fee will be borne by the customer.

please note

Although this product was developed with the aim of improving and alleviating various symptoms based on postural research by our representative director and physician, Shuori Yamada, it does not guarantee improvement in symptoms such as neck pain and lower back pain. Please understand this before considering your purchase.

About posting reviews

• We will only publish reviews regarding our products.

• Not all reviews submitted will be published.

• If a review is found to violate these guidelines, publication may be suspended without notifying the submitter.

• If you have any inquiries, questions, opinions, or requests regarding product specifications or defects, please contact us directly, not through reviews.

• Reviews submitted may be reprinted or quoted in web content, direct mail, in-store POP, etc. Please note.

Prohibited matter

Our company prohibits the posting of reviews that fall under the following. If your review falls under any of the following, the review will not be published, and if it has already been published, it may be deleted. Please note that we will not disclose the reasons for such measures under any circumstances.

[Prohibited acts/content]

• Content unrelated to the product being reviewed

• Content that causes damage to third parties or our company, such as slander, slander, or malicious intent.

• Contents that refer to products other than our own

• Content that leads to commercial activities and advertising

• Content that leads to access to external sites

• Content that includes personal information or that can identify an individual

• Content that violates the constitution, laws, and public order and morals

• Content that infringes on copyright or intellectual property rights, such as unauthorized diversion

• Duplicate posts with the same content

• Reprinting or copying reviews posted by third parties for other purposes.

• Impersonation review