About neck pillow, lumbar pillow, knee pillow return and refund guarantee service

Shipping

・Neck pillow (with special cover)

・Waist pillow (with special cover)

・Waist pillow (body only)

・Knee pillow

We accept returns for any reason after 30 days of use. (We also accept used items)

Please be sure to check the detailed information

Return procedure

(1)Please contact us by email within 30 days after receiving the product.

shohin@makura.co.jp

Click here to email

(2) Email content

Subject: Request for return

Contents: 1. Order date:

2.Purchaser name:

3.Inquiry number (order number):

4.Usage status:

5. Reason for return:

(3) After we reply to your email, please return the product to the address below.

〒252-0221

16 Orthopedics 2F, 1-3-7 Takane, Chuo-ku, Sagamihara, Kanagawa Prefecture

Addressed to “Yamada Shuori Pillow Research Institute Product Department”

(4) After confirming the arrival of the product, we will arrange the refund procedure.

*Please note that the refund guarantee service is limited to one time.

Products that cannot be returned

・Neck pillow (with special cover)

・Waist pillow (with special cover)

・Waist pillow (body only)

・Knee pillow

Products other than

・Products not purchased from the Yamada Shuori Pillow Research Institute online shop.

If you cannot confirm your order history at our store.

・If the item you are returning is lost, or if some of the items you are returning are missing.

・Another product purchased at the same time.

・Products purchased more than 30 days after arrival.

Items that cannot be returned

-Products returned without prior notification.

・Products for which the sender cannot be confirmed

・Products returned via “Cash on Delivery”

Handling returned products

At our store, once a product has been shipped to a customer due to reasons such as a return, it will never be resold or sold as new.

We will continue to strive to create better products so that we can reduce the number of returns as much as possible. Thank you for your understanding and cooperation.

*This campaign is subject to change or termination without notice. note that.