100% pillow height guarantee service
About the 100% pillow height guarantee service
At the Yamada Shuori Pillow Research Institute online shop, we guarantee that the height of the pillow will be 100% suitable for your body.
"100% Pillow Height Guarantee Service" means that even in the initial product state, we can create a pillow height that suits 99.2% of customers, but if the customer falls into the 0.8% category. This is a service that guarantees that it will fit your body by sending additional materials to you.
*Please be sure to see the details below.
How to request additional materials
①Please contact us below within one year after receiving the product.
shohin@makura.co.jp
Subject: Application for 100% pillow height guarantee service
Email content
Captured image of automatic measurement system
order number:
sex:
age:
height:
body weight:
② Perform the "automatic measurement system" described in the instruction manual.
③ If the "automatic measurement system" shows that the height of the pillow is 90mm or more, please take a screen capture (screenshot) of the screen.
④Please send the screen capture image via email.
Please include the order date, purchaser's name, and inquiry number (or order number) in the text of the email.
If you are unable to capture the screen, please fill in the information below and we will run an "automatic measurement system" at our store to confirm that it is 90mm or more.
*This service can only be used once per pillow.
*For repeat purchasers, if you contact us in advance, we may be able to bundle the items with you from the beginning.
*The additional adjustment material we will send is M sheet (20mm).
*For customers who require a pillow height that cannot be calculated by the automatic measurement system due to extreme hunched back (hunchback), etc., please contact us separately.
■100% pillow height guarantee service Q&A■
●Q: Will anyone receive additional adjustment material?
A: Only for customers whose height is 90mm or more displayed on the "automatic measurement system".
●Q: How long will it take to be delivered?
A: We will send it to you as soon as possible after you contact us via email, but please allow at least one week to view it.
●Q: How will it be sent?
A: We will arrange it by courier.
●Q: I am making a repeat purchase, can you add additional materials from the beginning?
A: If you consult with us at the time of purchase, we can include the materials in the package from the beginning.
If you have any other questions, please feel free to contact us by phone.