Orthopedic Pillow Doctor's Pillow Money Back Guarantee Service
About return/refund guarantee service
30 days limited to Yamada Shuori Pillow Research Institute online shop/Doctor's Pillow Store!
Orthopedic Pillow Doctor's Pillow because we want you to try a pillow that suits your body.
"30 days"
(For purchases made at other EC malls, the period is 20 days.)
We have a money-back guarantee service ! !
This money-back guarantee service
・Orthopedic pillow doctor's pillow
・Orthopedic pillow doctor's pillow wide
・Deodorant pillow doctor's pillow
・Deodorant pillow doctor's pillow wide
・Waterproof pillow doctor's pillow
・Waterproof Pillow Doctor's Pillow Wide
This service is available to all customers who purchase.
If the pillow does not fit after 30 days of use, we will accept returns even if it has been used.
The customer is responsible for the shipping costs for returning the item.
*Please be sure to check the detailed information
Return procedure
(1)Please contact us by email within 30 days after receiving the product.
shohin@makura.co.jp
Click here to email
(2) Email content
Subject: Request for return
Contents: 1. Order date:
2.Purchaser name:
3.Order number:
4. Did you use an automatic measurement system?
Used/not used
*If you do not know the system, please refer to the instruction manual.
5.Usage status:
6. Reason for return:
(3) After receiving an email from the customer requesting a return, we will check the content and reply with an email containing precautions for returning the item.
(Emails are checked manually, so we will respond within a business day.)
After we reply to your email, please check the content of the email and return the product to the address below.
The customer is responsible for the shipping costs for returning the item.
〒252-0221
16 Orthopedics 2F, 1-3-7 Takane, Chuo-ku, Sagamihara, Kanagawa Prefecture
Addressed to “Yamada Shuori Pillow Research Institute Product Department”
(4) After confirming the arrival of the product, we will check the contents and arrange a refund within one week.
◆If you purchase by credit card payment
I will cancel the payment.
We will process the cancellation of the payment. Once the cancellation has been processed, we will notify you by email.
Depending on the timing of processing and the type of card used by the customer, the payment may be canceled or may be deducted and refunded at a later date.
Please check with your credit card issuer regarding the details and timing of refunds.
When using a debit/prepaid card, multiple debits and refunds may occur.
Please check with your debit card issuer regarding the details and timing of refunds.
◆If you are purchasing by bank transfer
We will ask for your bank account information for refund. After that, your payment will be refunded (deposit). Please note that the transfer fee in that case will be borne by the customer .
*Please note that the refund guarantee service is limited to one time.
Products that cannot be returned
・Orthopedic pillow doctor's pillow
・Orthopedic pillow doctor's pillow wide
・Deodorant pillow doctor's pillow
・Deodorant pillow doctor's pillow wide
・Waterproof pillow doctor's pillow
・Waterproof Pillow Doctor's Pillow Wide
Products other than
・Products not purchased from the Yamada Shuori Pillow Research Institute online shop.
If you cannot confirm your order history at our store.
・If the item you are returning is lost, or if some of the items you are returning are missing.
*Please include the washable pillow cover, gift bag, and instruction manual that were originally included with the pillow.
・Another product purchased at the same time. (Includes additional pillowcase)
・Products purchased more than 30 days after arrival.
Items that cannot be returned
-Products returned without prior notification.
・Products for which the sender cannot be confirmed
・Products returned via “Cash on Delivery”
*If you purchased by bank transfer, we will not be able to accept returns even if we cannot contact you with your bank account information.
Handling returned products
Our store will never resell or sell products once shipped to a customer due to reasons such as returns . Some materials are disposed of as is, but in order to be environmentally friendly, some materials are crushed, washed, and re-adhered at partner companies and recycled (commercially available sofas, chairs, gymnastics mats used at schools, etc.). I'm asking for it. (This is not a product handled by our company. Also, we do not accept money from providing materials.)
We will continue to strive to create better products so that we can reduce the number of returns as much as possible. Thank you for your understanding and cooperation.
*This campaign is subject to change or termination without notice. note that.
■30-day money back guarantee service Q&A■
●Q: Where can I use the automatic measurement system?
A: There are instructions in the instruction manual that comes with the pillow.
●Q: Which products are eligible for the 30-day money back guarantee service?
A:
orthopedic pillow doctor's pillow
Orthopedic pillow doctor's pillow wide
Deodorant pillow doctor's pillow
Deodorant pillow doctor's pillow wide
waterproof pillow doctor's pillow
waterproof pillow doctor's pillow wide
The above 6 products are eligible.
●Q: Can you accept returns over the phone?
A: Please contact us via email regarding returns.
●Q: I have lost my order number. Can I return it?
A: We can help if we can identify your purchase history, so please contact us .
●Q: How do I return the pillow?
A: Please deliver by courier. Shipping charges are the responsibility of the customer.
It doesn't matter which company's courier service you use.
You may also send it in a plastic bag.
●Q: How much does it cost to return the pillow?
A: It depends on the size of the pillow you purchased, your address, and the delivery company.
If you have chosen the standard size pillow size of 50cm wide x 25cm deep, the total of the three sides will be less than 100cm.
The weight of the pillow itself is approximately 1kg.
If you choose a wide pillow size of 60cm wide x 30cm deep, the total of the three sides will be less than 120cm (or less than 140cm depending on the delivery company).
In the case of a wide size item, if you pack it tightly in a thin plastic bag, you may be able to make the total of the three sides 100cm.
The weight of the pillow itself is approximately 1.3kg.
Also, the return address is Kanagawa Prefecture. According to our research, the return shipping fee from the Kanto area to us is 1,386 yen for a size of 100cm in total on three sides, and 1,848 yen for a size of 120cm, but there may be changes, so please do not check the exact price. Please check with the delivery company.
●Q: Can I also request a return of the pillow cover that I purchased together?
A: Even if you send it back, we cannot issue a refund.
●Q: What should I do with the pillowcase and gift bag that were included in the package from the beginning?
A: Please send it back together with the pillow. Please also return the instruction manual.
●Q: What is the refund method?
A: If the purchase was made by credit card, the payment will be canceled.
Depending on the timing of processing and the type of card used by the customer, the payment may be canceled or may be deducted and refunded at a later date.
Please check with your credit card issuer regarding the details and timing of refunds.
When using a debit/prepaid card, you may be debited and refunded multiple times, but don't worry, your money will always be refunded.
Please check with your debit card issuer regarding the details and timing of refunds.
If you purchased by bank transfer, we will confirm the refund account in advance and issue the refund in the form of a transfer to your designated account.
*Bank transfer fees are to be borne by the customer. Thank you for your understanding.
●Q: Which materials are discarded and which materials are recycled?
A: Unfortunately, the pillow cover, inner cover, and "P5" material will be discarded.
The material "M" and the materials "T5" and "T10" are crushed, washed, and re-adhered at a partner company so that they can be reborn into other products (commercially available sofas, chairs, gymnastics mats used at school, etc.) I have it recycled.
This is not a product handled by our company. Furthermore, we do not receive any money from providing this material to our partner companies. We are doing everything we can to reduce the impact on the environment.